IT Services - News & Announcements

Microsoft 365 license deactivation warnings

�鶹AV — Fri, 13 Dec 2024 14:47:49 +0000

IT Services recently migrated many Webex softphone users to Teams Phone.

As a result, users may have received a message from Microsoft stating their license will be deactivated soon. (See screenshot above.) It is a legitimate message from Microsoft.

All �鶹AV faculty and staff are assigned Microsoft 365 licenses that provide access to applications such as Teams, Outlook, OneDrive, Word, and Excel. As part of the recent migration, IT Services changed the type of Microsoft 365 license assigned to some users.

Do not use Read.AI for �鶹AV purposes

�鶹AV — Tue, 10 Dec 2024 15:55:29 +0000

La version française suit.

We have received reports of a Read.AI bot attending or attempting to attend online meetings organized by �鶹AV faculty and staff. The bot uses generative AI to create a text summarizing a meeting’s discussions and decisions; it then shares a link to that document with all participants.

�鶹AV must vet all IT solutions to ensure they safeguard data privacy and security. Read.AI has not been approved for teaching, research, or administrative activities at the University.

The �鶹AV Classroom A/V Instructions application is getting a makeover and a new home!

�鶹AV — Fri, 06 Dec 2024 15:24:45 +0000

The Classroom A/V Instructions application is moving to the Browse Classrooms widget on the �鶹AV IT Support website on December 13th, 2024.

Classroom audiovisual information will now be available on a platform the community is familiar with. You’ll also be accessing it more securely with single sign-on (SSO) and two-factor authentication (2FA).

Staff Directory decommissioning – Staff to update/review Workday information by Jan, 31 2025

�鶹AV — Wed, 04 Dec 2024 16:09:15 +0000

Starting on January 31, 2025, �鶹AV IT Services will begin decommissioning the �鶹AV Staff Directory in several steps. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.

Mural login now using Single Sign-On (SSO)

�鶹AV — Wed, 27 Nov 2024 15:55:33 +0000

We are excited to announce that we've enabled Single Sign-On (SSO) on Mural for a seamless and secure login experience.

Action required: Please log out of your Mural account and log back in using SSO. This will ensure uninterrupted access and a smoother process for future logins.

Boost engagement in your PowerPoint presentations with Microsoft Forms!

�鶹AV — Mon, 11 Nov 2024 19:15:38 +0000

Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!

Make your presentations dynamic, collaborative and impactful! With MS Forms, it’s easy to bring your audience into the experience, enabling instant engagement and interaction. Get started today and take your presentations to the next level!

Microsoft Teams update: Private Teams only for enhanced security!

�鶹AV — Fri, 29 Nov 2024 18:48:24 +0000

Important update for Microsoft Teams users! Starting November 27, 2024, all newly created Microsoft Teams groups were set to Private by default. If you attempt to create a new team, the Public option will be unavailable (greyed out), as shown below:

The new myFuture platform is now available / La nouvelle plateforme myFuture est maintenant disponible

�鶹AV — Fri, 17 May 2024 16:16:28 +0000

Access to myFuture / Accès à myFuture

To access the new myFuture platform, use the following link / Pour accéder à la nouvelle plateforme, utilisez le lien suivant : https://myfuture.mcgill.ca

-------------

ORIGINAL Message posted June, 2024

La version française suit ci-dessous.La version française suit ci-dessous.

Dear all,

Changes to MCGILL ALERT! mobile device notifications

�鶹AV — Tue, 10 Sep 2024 14:45:26 +0000

�鶹AV’s Emergency Notification System allows you to opt in your mobile device to receive alerts during time-sensitive situations and disruptions in the use of various buildings on campus.

In the past, some mobile phone carriers only allowed voice messages, not SMS text messaging. Today, all carriers support SMS, so we will switch all Emergency Notification System messaging to SMS for mobile phones starting September 18.

If your personal mobile device is configured to use text-to-speech, SMS notifications from �鶹AV will be read aloud.

Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!

�鶹AV — Wed, 07 Aug 2024 18:49:24 +0000

Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.

Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!

Thank you to all who entered and answered skill-testing questions about the IT services available to �鶹AV students.

We had 1513 entries! Within those entries:

Change to the classroom telephones autodial behavior

�鶹AV — Tue, 15 Oct 2024 20:14:28 +0000

After October 18, Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.

This change will prevent accidental calls to the hotline.

After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)

InfoEd is now available

�鶹AV — Fri, 30 Aug 2024 18:16:05 +0000

UPDATE: InfoEd is once again available.

-------------

ORIGINAL Message posted September 3, 2024

Secure version of Microsoft Copilot available to �鶹AV community!

�鶹AV — Thu, 27 Jun 2024 18:01:49 +0000

�鶹AV offers a secure version of Microsoft Copilot that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.

By engaging with the Microsoft Copilot AI chatbot, you can:

Important: Keep your Zoom software updated

�鶹AV — Fri, 01 Nov 2024 13:52:31 +0000

On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.

Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate

�鶹AV — Tue, 18 Jun 2024 13:43:09 +0000

On Friday, June 21, the security certificate that secures authentication to �鶹AV's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.

For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

�鶹AV — Wed, 08 May 2024 20:48:45 +0000

La version française suit.

The following is a message from �鶹AV IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

Omnivox decommissioning and transition to Qualtrics

�鶹AV — Thu, 16 May 2024 18:03:51 +0000

New changes to the e-election platform!

We would like to advise you that the decision was made to replace the Omnivox solution with an existing, similar tool called Qualtrics. This will allow IT Services to streamline our solutions and reduce service duplication. In addition to this, the Qualtrics solution will bring enhanced features, improved data security, and a more user-friendly interface, all of which will significantly improve your e-election experience. The Qualtrics solution is now available upon request as of May 13, 2024.

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

�鶹AV — Mon, 13 May 2024 19:28:03 +0000

La version française suit ci-dessous.

Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

�鶹AV — Wed, 24 Apr 2024 18:03:22 +0000

VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period.

We apologize for the inconvenience and thank you for your understanding.

Cartoon of the month

�鶹AV — Wed, 08 Sep 2021 17:34:49 +0000

Cartoon caption: "I’m afraid you’ll have to go, son. When I accepted the terms on their website, I didn’t see that we had to give up our first born!"

Surprises may lurk in the fine print

It's now easier to request an IT Comms service!

�鶹AV — Wed, 10 Apr 2024 14:40:54 +0000

Hello �鶹AV staff,

IT Comms is your one-stop shop for all communications needs. We now made it easy for you to submit a communication request, using an easy-to-fill-out form that ensures your request is in our hands quickly for a fast turnaround delivery. Please use this form instead of email or MS Teams to send your requests to our team, it will prevent your request from slipping through the cracks when your usual contact at IT Comm is on vacation or away for a few days.

IT Services' 2023 Annual Report now available!

�鶹AV — Thu, 28 Mar 2024 19:54:23 +0000

Take a look back at IT Services’ achievements in 2023, another busy year of providing �鶹AV’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

myCourses: grade export function unavailable

�鶹AV — Wed, 20 Dec 2023 19:57:37 +0000

In myCourses, instructors are currently unable to export grades to Minerva from myCourses. This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva. Please see the following articles for relevant instructions:

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

�鶹AV — Thu, 04 Apr 2024 16:33:55 +0000

Users may see the following error message when an attachment fails to download: “Error downloading the file content.” Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

IT Services is currently working on a fix to resolve the issue.

Some users may experience multiple issues with Microsoft Teams

�鶹AV — Fri, 26 Jan 2024 19:27:27 +0000

Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.

Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

�鶹AV — Mon, 19 Feb 2024 21:45:39 +0000

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

�鶹AV — Tue, 20 Feb 2024 14:35:48 +0000

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor:

Important: OneDrive and �鶹AV Outlook email storage space reduction.

�鶹AV — Mon, 15 Jan 2024 15:40:56 +0000

Students! Please read carefully since the information contained in this announcement will affect your ability to store files in your OneDrive account and may affect your ability to send emails from Outlook after May 31^st 2024.

Microsoft is introducing changes to our service offering across our Microsoft 365 Education suite that require us to place limits on storage. As of May 31^st, 2024, students will have 20GB (Gigabytes) of OneDrive storage space, in addition to 20GB of Outlook email storage.

UPDATE: Issue affecting student enrolment updates in myCourses

�鶹AV — Fri, 05 Jan 2024 17:04:31 +0000

UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.

Clarification of restrictions on WeChat use

�鶹AV — Fri, 17 Nov 2023 21:53:20 +0000

Although it is prohibited to use WeChat on any �鶹AV-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.

We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.

Restriction of WeChat on �鶹AV devices / Interdiction WeChat sur les appareils de �鶹AV

�鶹AV — Thu, 16 Nov 2023 14:46:15 +0000

This message was updated on November 20, 2023.

Ce message a été mis à jour le 20 novembre 2023.

La version française suit

Dear members of the �鶹AV community,

Effective immediately, please be advised that the installation and use of the social network WeChat from an application or Web browser is prohibited on any �鶹AV-managed/owned device, including desktop and laptop computers, mobile phones, and tablets. Individuals can continue to use WeChat on their personal devices using their personal accounts.

(Closed) WIN A HOODIE: Enter the IT Services Virtual Scavenger Hunt contest!

�鶹AV — Thu, 17 Aug 2023 16:27:03 +0000

The IT Services Virtual Scavenger Hunt contest is now closed. Thank you to everyone who entered - we will contact the winners shortly.

***

Welcome to a new term! The IT Services Virtual Scavenger Hunt is now open to all �鶹AV students. Take our quiz and enter to win a �鶹AV hoodie! Details below.

How to enter:

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

�鶹AV — Mon, 06 Nov 2023 20:31:30 +0000

Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?

If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of January 2024, the wiki feature will be retired and replaced by OneNote.

In this article:

How does this affect you?

Actions you will need to take

Steps to export wiki content to OneNote

Stream (on SharePoint) has replaced Stream (Classic)

�鶹AV — Tue, 31 Oct 2023 15:05:14 +0000

�鶹AV has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.

Stream (on SharePoint) is an intelligent enterprise video experience that is part of Microsoft 365. It empowers you to record, upload, discover, share, and manage video like any other file. Video is like any other document. It seamlessly integrates with apps across Microsoft 365, so you get the same experience no matter where you add or engage with video content.

Update: myProgress has been restored.

�鶹AV — Mon, 02 Oct 2023 14:14:03 +0000

The myProgress service has now been restored.

Safe usage of your �鶹AV username and password

�鶹AV — Thu, 21 Sep 2023 17:12:52 +0000

Weak or stolen passwords are hackers’ primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.

If you are prompted to create new credentials, make sure to create a unique password for your new account and:

Wired connectivity has been restored at Macdonald campus

�鶹AV — Fri, 29 Sep 2023 20:40:09 +0000

UPDATE: The wired connectivity at Macdonald campus has been restored.

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

�鶹AV — Wed, 27 Sep 2023 20:35:10 +0000

The way we currently access �鶹AV’s VPN (via Cisco AnyConnect) has been replaced by Cisco Secure Client. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.

NOW LIVE: Minerva’s login page has been updated to implement 2FA and SSO.

�鶹AV — Mon, 02 Oct 2023 14:31:38 +0000

The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).

The new login page includes two options to log in. Please take note of which login method you should use:

RESOLVED: Course synchronization issue with myCourses

�鶹AV — Wed, 23 Aug 2023 20:42:25 +0000

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses. Additionally, there are students and instructors who are not correctly enrolled in these courses. In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.

RESOLVED: Non-credit course registration system experiencing issues

�鶹AV — Wed, 23 Aug 2023 14:37:28 +0000

The issues affecting the non-credit course registration system have now been resolved.

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access �鶹AV services. IT Services is working towards a resolution, and we thank you for your patience during this time.

RESOLVED: Facilities and Space Management System (FAMIS) is now available

�鶹AV — Mon, 21 Aug 2023 14:18:17 +0000

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.

Original message: �鶹AV's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.

Wi-Fi network: Messages on iOS and MacOS devices

�鶹AV — Wed, 12 Jul 2023 20:39:24 +0000

On July 11th, the security certificate that secures authentication to �鶹AV's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.

Please follow these instructions to accept the certificate (see attached document for screenshots):

iOS:

New two-factor authentication (2FA) enhancements

�鶹AV — Wed, 12 Jul 2023 16:11:54 +0000

Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for two-factor authentication (2FA), and make it much easier for you to report suspicious emails in Outlook.

UNIWeb decommissioning on Aug.11, 2023

�鶹AV — Fri, 09 Jun 2023 18:59:47 +0000

On August 11, 2023, UNIWeb will no longer be accessible to �鶹AV staff and students. Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool.

Refer to the full message from the Academic Personnel Office.

Temporary Minerva outage now resolved

�鶹AV — Wed, 07 Jun 2023 13:44:28 +0000

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.

We thank you for your understanding.

Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges

�鶹AV — Wed, 26 Apr 2023 14:35:00 +0000

On May 18, 2023, �鶹AV will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings. You may reactivate your license and additional privileges by logging in to your Zoom account any time after this reset at https://mcgill.zoom.us.

UPDATE: Technical issue affecting �鶹AV MarketPlace (MMP) now resolved

�鶹AV — Mon, 15 May 2023 18:52:51 +0000

UPDATE: The technical issue affecting MMP is now resolved.

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Microsoft Teams issue on Mac

�鶹AV — Thu, 13 Apr 2023 17:43:53 +0000

Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.

FREE Research Computing Services for Researchers (Calcul Québec)

�鶹AV — Mon, 05 Dec 2022 14:46:30 +0000

�鶹AV is a founding member of Calcul Québec, a consortium of Québec Universities whose objective is to provide Advanced Research Computing (ARC) infrastructure and expertise to the research community.

What services are offered?

�鶹AV and Calcul Québec work closely together to offer the following services:

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13

�鶹AV — Fri, 03 Mar 2023 22:36:46 +0000

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the �鶹AV community,

Spectrum NG Sign-On mechanism update, February 28th 2023

�鶹AV — Tue, 28 Feb 2023 16:59:19 +0000

Please note that Spectrum NG Sign-on mechanism was updated today, February 28^th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Quebec government directive to remove TikTok from mobile devices

�鶹AV — Fri, 03 Mar 2023 18:34:14 +0000

La version française suit.

Dear members of the �鶹AV community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which �鶹AV covers the cost of the mobile service. If you currently have TikTok installed on your �鶹AV mobile device, you must remove it immediately.

Automated uninstallation of unused software on �鶹AV-managed machines

�鶹AV — Mon, 13 Feb 2023 02:15:18 +0000

As part of �鶹AV’s ongoing efforts to keep our systems secure, �鶹AV IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers.

How does this affect you?

Resource Account Information Drop-In Sessions for Sponsors

�鶹AV — Wed, 08 Feb 2023 19:34:58 +0000

Hello,

The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.

Please attend one of the sessions that best suits your availability.

myCourses: Processing delays in course enrolment and unenrolment

�鶹AV — Mon, 09 Jan 2023 19:04:32 +0000

An issue affecting myCourses is causing processing delays with course enrolment and unenrolment. Users may not immediately see their updated enrolment records on myCourses.

We thank you for your patience while we work to resolve the issue.

Staff and student versions of It Takes All of Us will be available in myCourses

�鶹AV — Wed, 14 Dec 2022 14:42:37 +0000

An updated version of It Takes All of Us for all students, staff, and faculty will be live and available in myCourses as of January 30, 2023. More details: /sv-education/

Free cloud storage for students via Microsoft OneDrive

�鶹AV — Wed, 19 Nov 2014 17:13:40 +0000

Did you know... �鶹AV students have access to 20 GB FREE personal file space on OneDrive, Microsoft’s cloud file storage component of the Office 365 package.

Important: New OneDrive storage capacity

Please note that students receive 20GB of storage for �鶹AV's OneDrive as well as 20GB storage for �鶹AV's email (Outlook).

Updates to �鶹AV’s anti-virus software: Messages displayed on Windows machines during scheduled update

�鶹AV — Thu, 27 Oct 2022 22:16:45 +0000

�鶹AV-managed desktop and laptop Windows computers will receive an important security update beginning on October 31, 2022. Cisco Secure Endpoint, �鶹AV’s antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.

Enhanced anti-phishing and anti-malware protection to be enabled for the full �鶹AV community

�鶹AV — Thu, 20 Oct 2022 19:30:47 +0000

On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your �鶹AV email and Microsoft Teams conversations. Here are some details on what’s changing:

FAMIS access now on containment site as of June 15, 2022

�鶹AV — Sat, 11 Jun 2022 04:03:36 +0000

As of June Wednesday, June 15, 2022 �鶹AV's Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.

uPrint price increase as of May 1, 2022

�鶹AV — Tue, 26 Apr 2022 14:30:47 +0000

As of May 1, 2022, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:

From:

Black and white impressions: $0.07/per impression
Colour impressions: $0.23/per impression

To: (for all paper sizes)

�鶹AV’s Student Directory to be decommissioned on May 30, 2022

�鶹AV — Tue, 03 May 2022 13:03:46 +0000

�鶹AV’s Student Directory, where students can choose to share their contact information with their fellow students or the community at large, will be decommissioned as of May 30, 2022. If you are a student whose information is listed in the directory, no action is required on your part.

The option to add or remove your name and contact information from the Student Directory has been removed from Minerva. If you are listed in the Student Directory and wish to remove your contact information before May 30, please contact the IT Service Desk.

UPDATED: Wired and wireless connectivity issues at 5100 de Maisonneuve

�鶹AV — Wed, 23 Mar 2022 17:48:51 +0000

Update (March 30, 2022)

The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.

Original message (March 23, 2022)

Tips to avoid issues with Zoom recordings

�鶹AV — Wed, 09 Sep 2020 19:34:29 +0000

Tips for all �鶹AV

If you are signing into Zoom directly, go to https://mcgill.zoom.us - If you are not accessing Zoom through myCourses (recommended method), be sure to sign into �鶹AV's zoom site with your �鶹AV Username and Password, not the general Zoom.us site.

Tips for instructors

Introducing Gartner Technical Resource Library

�鶹AV — Mon, 10 Jan 2022 14:40:02 +0000

In line with our strategic goal to be a first-class learning organization, �鶹AV has engaged with Gartner, an industry-leading research and advisory service, to deepen and expand our insight into IT industry best practices and trends. We are pleased to announce that all members of the �鶹AV community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.

UPDATE: my�鶹AV portal relocated

�鶹AV — Tue, 07 Dec 2021 19:32:28 +0000

The my�鶹AV portal is now located at mcgill.ca/mymcgill. For details, please see the full announcement.

Original announcements: December 7, 2021

IT Services - News & Announcements

Microsoft 365 license deactivation warnings

Do not use Read.AI for �鶹AV purposes

The �鶹AV Classroom A/V Instructions application is getting a makeover and a new home!

Staff Directory decommissioning – Staff to update/review Workday information by Jan, 31 2025

Mural login now using Single Sign-On (SSO)

Boost engagement in your PowerPoint presentations with Microsoft Forms!

Microsoft Teams update: Private Teams only for enhanced security!

The new myFuture platform is now available / La nouvelle plateforme myFuture est maintenant disponible

Changes to MCGILL ALERT! mobile device notifications

Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!

Change to the classroom telephones autodial behavior

InfoEd is now available

Secure version of Microsoft Copilot available to �鶹AV community!

Important: Keep your Zoom software updated

Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

Omnivox decommissioning and transition to Qualtrics

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

Cartoon of the month

Cartoon caption: "I’m afraid you’ll have to go, son. When I accepted the terms on their website, I didn’t see that we had to give up our first born!"

Surprises may lurk in the fine print

It's now easier to request an IT Comms service!

IT Services' 2023 Annual Report now available!

myCourses: grade export function unavailable

Users may be intermittently unable to download attachments or view embedded images in Outlook on the web

Some users may experience multiple issues with Microsoft Teams

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

Important: OneDrive and �鶹AV Outlook email storage space reduction.

UPDATE: Issue affecting student enrolment updates in myCourses

Clarification of restrictions on WeChat use

Restriction of WeChat on �鶹AV devices / Interdiction WeChat sur les appareils de �鶹AV

(Closed) WIN A HOODIE: Enter the IT Services Virtual Scavenger Hunt contest!

Important update: retirement of wiki feature in Microsoft Teams as of Jan. 2024

Stream (on SharePoint) has replaced Stream (Classic)

Update: myProgress has been restored.

Safe usage of your �鶹AV username and password

Wired connectivity has been restored at Macdonald campus

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

NOW LIVE: Minerva’s login page has been updated to implement 2FA and SSO.

RESOLVED: Course synchronization issue with myCourses

RESOLVED: Non-credit course registration system experiencing issues

RESOLVED: Facilities and Space Management System (FAMIS) is now available

Wi-Fi network: Messages on iOS and MacOS devices

New two-factor authentication (2FA) enhancements

UNIWeb decommissioning on Aug.11, 2023

Temporary Minerva outage now resolved

Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges

UPDATE: Technical issue affecting �鶹AV MarketPlace (MMP) now resolved

Microsoft Teams issue on Mac

FREE Research Computing Services for Researchers (Calcul Québec)

UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13

Spectrum NG Sign-On mechanism update, February 28th 2023

Quebec government directive to remove TikTok from mobile devices

Automated uninstallation of unused software on �鶹AV-managed machines

Resource Account Information Drop-In Sessions for Sponsors

myCourses: Processing delays in course enrolment and unenrolment

Staff and student versions of It Takes All of Us will be available in myCourses

Free cloud storage for students via Microsoft OneDrive

Updates to �鶹AV’s anti-virus software: Messages displayed on Windows machines during scheduled update

Enhanced anti-phishing and anti-malware protection to be enabled for the full �鶹AV community

FAMIS access now on containment site as of June 15, 2022

uPrint price increase as of May 1, 2022

�鶹AV’s Student Directory to be decommissioned on May 30, 2022

UPDATED: Wired and wireless connectivity issues at 5100 de Maisonneuve

Tips to avoid issues with Zoom recordings

Tips for all �鶹AV

Tips for instructors

Introducing Gartner Technical Resource Library

UPDATE: my�鶹AV portal relocated

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11