/it/taxonomy/term/729/all en /it/article/community-connections-service-spotlights/it-services-roadshow-2024 <h2>Event closed: IT Services is on the move - catch us on the IT Services Roadshow!</h2> <hr /> Thu, 17 Aug 2023 20:33:36 +0000 uma.viswanathan@mcgill.ca 45508 at /it /it/article/community-connections/epeat-2020-award <p>The <a href="https://greenelectronicscouncil.org/awards-events/epeat-purchaser/">Green Electronics Council</a> holds an annual awards ceremony to recognize leaders who follow the EPEAT standard guidelines for IT procurement. Â鶹AV is proud to be among the winners of this year’s award for our continued dedication to environmentally sound electronics purchases, a large part of our overall strategy for sustainable IT asset management.</p> Wed, 08 Jul 2020 22:59:56 +0000 Gabrielle Krim and Stephanie Leclerc 43849 at /it /it/article/what-user-testing-servicenow-itsm-taught-us-about-how-our-audience-understands-our-services <p>To achieve the usability goals we set for our new <a href="http://www.servicenow.com/">ServiceNow</a> service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"</p> <p>To find out, we decided to conduct a series of exercises that included:</p> Thu, 03 Jan 2019 13:30:00 +0000 Joyce Peralta 42873 at /it /it/article/inspiration/new-it-home-page-designed-you <p>Our main goal in launching our new IT home page was to better connect with you. We wanted to provide a home page that makes it easy for you to find what you’re looking for when you visit us online.</p> <p>We also wanted to create opportunities to initiate discussions with you - to make sure you hear about important changes that will affect you, and to get your input and feedback about those changes. We asked and you answered</p> Mon, 20 Nov 2017 21:33:24 +0000 Joyce Peralta 42532 at /it