Information for Patients | Treatments听触听Specialty clinics | Becoming a patient听触 Payment information听触 Contact information
Information for patients
The primary mission of the General Practice Resident Clinic at the Montreal General Hospital is to provide excellent dental care to patients while training caring and compassionate oral health care professionals. Our clinical mission includes treating patients with significant medical conditions and those that cannot otherwise receive treatment in the community.听
Treatment is provided by residents of the Faculty of Dental Medicine and Oral Health Sciences. These residents are registered as trainees with the Ordre des dentistes du Qu茅bec and are supervised by practicing dentists and specialists who hold teaching appointments at the 麻豆AV Health Centre (MUHC) and at 麻豆AV. The Faculty has one of the largest and most comprehensive graduate dental training programs in Canada. The residents provide optimal dental care while allowing them to meet their clinical education requirements. All patients are screened in order to ensure that they fit our clinical and academic missions before being accepted as a patient in our clinic.
Treatment fees are approximately 10-15% less than a private office. Fees are based on the recommendations of the Association des chirurgiens dentistes du Qu茅bec.
The clinic and emergency services are open year round.
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Treatments
The following treatments are available at the clinic:
- Dental exams
- Cleanings
- Deep cleaning (debridement)
- Fillings
- Gum surgery and grafts
- Crowns and bridges
- Partials and complete dentures on implants
- Root canal treatment
- Implants and crowns on implants
- Extractions: multiple and wisdom teeth
- Orthodontic treatment
Patients who require a simple cleaning should contact a dental hygiene teaching program.
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Specialty clinics
Orthodontics Clinic
The MUHC Department of Dentistry accepts limited cases for minor treatment orthodontics. For more information and a screening appointment, please call 514-934-8063.
Patients applying for the Orthodontics Clinic do not need to fill out an application form.
Emergency
The Emergency Clinic is open from Monday to Friday, 8:30 a.m. to 4:30 p.m.
Please call 514-934-8063 for any dental emergency.
Patients are triaged and seen in order of priority. Waiting time is variable and based on the severity of the problem.
Priority #1: Acute pain, swelling, bleeding or a recent injury
Priority #2: Continuous 鈥渋ntense or moderate鈥� pain in jaw, mouth or teeth
Priority #3: Intermittent pain
Please note that we do not repair broken dentures.
Should you have an emergency after the opening hours, please contact the hospital emergency department or proceed to the Emergency Department for triage prior to communication with an on-call dental resident.
Oral and Maxillofacial Surgery
For more information, please visit the OMFS website.听
Temporomandibular Joint (TMJ)
Patients are required to have been evaluated and referred by a dentist for a temporomandibular disorder (TMD) prior to consulting with the Department of Dentistry. Please send all consultations by fax at 514-934-8396.
Oral Medicine
Head and neck oncology patients are followed during their treatment and post chemotherapy and/or radiation therapy for dental evaluation and management of oral lesions. You will be managed by our dental oncology team and assigned to a specific dentist.
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Becoming a patient
Application process
In order to become a patient, you must fill out an online screening application form.
Your application form will be triaged by a听professional of the MUHC Department of Dentistry. You will听only be contacted if your application is deemed appropriate in the context of our teaching site.
Initial exam
Prospective patients will undergo a general evaluation to identify how we can best satisfy their needs. The screening process also allows us to select cases that are appropriate for our residents to treat. Although you may be invited to an initial exam/screening appointment, this does not guarantee that you will be accepted as a patient.
Application review
The clinic will review the application prior to scheduling an initial exam/screening appointment. There may be a waiting period to be called. The screening examination will take approximately 30 minutes and will be conducted by a professional staff member of the MUHC Department of Dentistry.
Screening appointment fees (non-refundable)
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General screening with valid Medicare card |
$0 |
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Without valid medicare card |
$50 |
Radiographs (X-rays)
A screening evaluation is not a complete clinical examination. Radiographs will not be taken this appointment. Patients who have copies of their recent radiographs may bring them to this appointment.听
After acceptance for initial treatment
Upon acceptance, the first appointment will consist of a complete dental exam including models, radiographs and photographs in order to prepare a comprehensive treatment plan. This plan will outline our recommendation for the kind of treatment that is needed, the cost of treatment, and the amount of time the treatment is expected to take. There are fees associated with this initial appointment and may vary based on services rendered. Treatment fees are approximately 10-15% less than a private office. After this appointment, a final decision will be made as to whether or not to continue treatment in the teaching clinic.
RAMQ and patients receiving social assistance
Our clinic follows guidelines set by the Quebec government, which pays for some dental treatments.听 Patients choosing to be treated in the Resident Clinic are responsible for paying for treatments not covered by RAMQ.
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Payment information
Methods of payment
We accept American Express, Interac, Visa and Mastercard. Cash payment and personal cheques are not accepted. Payment is required on the day of treatment.
We do not offer payment plans or deferred payments (post-dated cheques).
If a treatment requires several visits, patients will be asked to pay half of the total amount at the first visit and the balance when the treatment is completed. No surgeries will be performed or prostheses will be delivered to the patient prior to the full payment for treatment. Radiograph and document copies are subject to fees. Any outstanding balances are subject to a 7% annual interest rate. The Registration Office will provide forms for patients with private dental insurance, upon completion of treatment and payment in full.
Dental insurance
We can provide all patients with forms for private dental insurance. We do not offer deferred payment and we do not submit claims directly to your insurer.
Cancellation policy
If a patient needs to change or cancel an appointment, they must contact the Registration Office at least 48 hours before the appointment at 514-934-8063. A charge of $50 will be added to the patient鈥檚 account if adequate notice is not given. Any future appointments will not be booked if this charge is not acquitted.
Dismissal policy
Patients can be dismissed from the clinic for any of the following reasons:
- Numerous late, cancelled, or missed appointments;
- The recommended treatment has been determined too complex or beyond the abilities of our residency program;
- The overall cost of treatment has not been approved by the patient;
- The urgency of treatment and delay for services available in our clinic require the treatment to be provided elsewhere;
- The treatment needs do not fall within the educational and clinical mission of our department.
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Contact information
General Practice Resident Clinic听Montreal General Hospital
1650 Cedar Avenue
3rd Floor, room A3-101
Montreal, Quebec听 H3G 1A4
Phone:听514-934-8063
Fax 514-934-8396
Clinic hours
Monday to Friday from 8:30 a.m. to 4:30 p.m., year round听