Frequently Asked Questions (FAQ)

Please check this space often as information is subject to change. Last updated July 5, 2024

Can I visit a 麻豆AV library聽location? Can I use a printer?: Yes.听Visit the hours webpage for a full listing of opening and service hours. You can scan, print and copy in almost all locations.

Can I eat and drink in the Libraries?: Reusable water bottles or other sealed drink containers are permitted in library聽spaces. Water fountains are available. Food is not permitted in the Libraries. Please visit 麻豆AV Food & Dining Services听辞谤麻豆AV Flex Spaces for more information regarding where to eat on campus.

Can I book a group study room?: Group study rooms can be . Masks are聽not聽obligatory at 麻豆AV as of May 24. We still strongly encourage you to continue to wear a mask after May 24. Mask dispensers and hand sanitizers will remain in place at library entrances.

Where can I go to attend a class on Zoom?: The Cyberth猫que (Redpath Library Building, ground floor),聽the main floors of the Redpath and McLennan Library Buildings, and the second floor of the Redpath Library Building serve as designated Conversation聽Zones. Students can attend/participate in online activities on these floors. First come, first served. Earbuds/earphones聽are required in the Conversation Zones. Please note that students who attend classes virtually but do not need to speak can do so from any library work area.

Can I book a library locker or carrel?: Bookable lockers and carrels are available in selected library branches. Some previously bookable carrels in the McLennan-Redpath Library Complex have been converted to general seating.

Can the general public access the 麻豆AV Libraries?: Yes, the general public can visit all library聽locations聽during opening hours.听

If I鈥檓 not a current 麻豆AV student, faculty or staff member, can I consult rare and special materials in the Rare Books聽Reading Room?: Yes, visitors who are not current 麻豆AV students, faculty or staff can consult rare and special material in the Rare Books聽Reading Room by following the process outlined here.

I need help from a librarian. What do I do?: We are here to answer your questions and help you find what you are looking for. Chat, email or text a librarian. You can also book a virtual appointment with subject-specific research experts who will help you find what you are looking for. On-site reference services are available. Please consult the hours page for more information.

I am a faculty member and need help linking to ebooks, ejournals and other library resources. Where can I go for help?: Visit our Teaching Services page for step-by-step-instructions on how to create persistent links in WorldCat Discovery. Your liaison librarian can also assist in this process and help you locate materials to support your teaching.

Are the stacks open? Can I borrow a book?: Yes, stack聽areas are accessible at most library locations. Note that books in the Humanities and Social Sciences Library have been moved to the 麻豆AV Collections Centre at Salaberry-de-Valleyfield. This off-site facility will house a large portion of the University鈥檚 print collection. This move is done in anticipation of the renovation project.听

I have outstanding library fines. Will I be blocked from graduating or from registering for future courses?: Yes, outstanding fees will block you from graduating or registering for future courses. Outstanding fines can be reconciled in person at most library locations. Users of the 麻豆AV Libraries聽can pay their full fines balance online via credit card (Visa or Mastercard) through their library account. Visit the dedicated webpage for more info and fee payment instructions. Some users may see 鈥渓ost item鈥� fees on their account; however, these fines will be cleared when the items are returned. For questions about library fines or any issues related to your library account, check with your library.

Can I return books?: Yes, books may be returned in the bins located at each聽library. Loans will be discharged by library staff at our earliest opportunity. Please note, you may continue to receive automated notices from the circulation system. For questions about returning books, or any issues related to your library account, check with your library.

I need to access an e-book and electronic journal article. How to I do this?: Yes, you can access online resources 24/7 off campus. 麻豆AV students have access to millions of electronic resources. The Libraries have聽almost 3.5 million books available online; 232,000 e-journals; 111,000 e-videos; more than 1,000 ; over 101,000 e-music recordings, and more. Students can access electronic items in the聽online . To learn more about accessing online resources, visit the dedicated webpage.

I am a 麻豆AV student. Can I access print course reserves?: The 麻豆AV Libraries are a single point of access for course-related materials. This allows the Libraries to provide students with access to course material through the聽collection or by licensing the work for use by classes at no additional cost to the student. As part of this transition, the Libraries are聽combining the course packs service with our electronic course reserves program, under the new name Course Readings Service. This sustainable approach will offer the greatest flexibility for 麻豆AV students, wherever they are located for the winter semester. Students may print the electronic readings if they prefer to work from paper.

I would like to submit a request for materials from another institution via 麻豆AV Interlibrary聽Loans. Is the service available?: 麻豆AV students and faculty may order articles or book chapters that are not owned by 麻豆AV Library or other Quebec university library through the Interlibrary Loan聽(ILL) service. The ILL system is integrated into the . Find out how to use it and how to view and manage your ILL requests.

I would like to request a scanned copy of a journal article from the print collections of the 麻豆AV Libraries. Is this service available?: Yes. Please submit your article/chapter scan request following these instructions. Please note that this service is open to current 麻豆AV students, faculty and staff only.

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