| User Activities |
Award Processing Support Services Commitment |
Commitment Dependencies |
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Create / Codify / Validate BSA Aid Fund
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5 business days |
On the originator:
- Finance fund is open.
- Aid Fund Code Request Form is accurately completed.
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Setting Budget and Caps in BSA
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- Initial Set‐up is part of above
- ‘Create/Codify/Validate BSA Aid Fund’.
- Ad‐hoc changes: 2 business days.
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On Financial Services:
- Budgets represented in Finance.
On Award Processor:
- Submits budget request in writing to student.funding with a cc: to Fund Financial Manager/Financial Officer.
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| Award Disbursement |
Top priority is given to immediately scheduled payments:
- If ‘payment’ passes eligibility then release of the payment to the bank/student fee account will happen on the day of scheduled payment.
- If ‘payment’ does not pass eligibility then release of the payment to the bank/student fee account will occur within 2 business days of the resolution of eligibility.
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On Award Processor:
- Enters award in Award Processing Form accordance to the published schedule and the award doesn’t have delays due to student eligibility
- Highlights an urgent exception that requires special handling
- Resolves Fund Administrator disapprovals where applicable
On Financial Services:
- Timely Fund Administrator approvals.
On External factors:
- Disbursement schedules conflicting with statutory holidays and fiscal year end cannot be accommodated.
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| Ongoing Student Eligibility |
- If ‘memo’ passes eligibility then release of the payment to the bank/student fee account will happen on the day of scheduled payment.
- If ‘memo’ does not pass eligibility then release of the payment to the bank/student fee account will occur within 2 business days of the resolution of eligibility.
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On Award Processor:
- Resolves eligibility issues on a timely basis.
On External factors:
- Disbursement schedules conflicting with statutory holidays and fiscal year end cannot be accommodated.
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Award Maintenance
(Cancellation, Modification, Termination) – for disbursed awards |
Top priority is given to stopping an imminent payment:
- Will be handled within same business day (respecting the operating hours of the Award Processing Support Service).
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On Award Processor:
- Request award maintenance activity within published schedule.
- Highlights an urgent exception that requires special handling.
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Award Maintenance
(Cancellation, Modification, Termination) – for submitted but undisbursed awards |
Top priority is stopping an imminent payment:
- Will be handled within same business day (respecting the operating hours of the helpdesk).
Next priority:
- Award maintenance activities are acted upon in accordance to published disbursement schedule.
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On Award Processor:
- Request award maintenance activity within published disbursement schedule.
- Highlights an urgent exception that requires special handling
- Resolves Fund Administrator disapprovals where applicable.
On Financial Services:
- Timely Fund Administrator approvals.
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| Award Reassignment |
Processing the reassignment request:
- Will be handled within 1‐2 business days (respecting the operating hours of the Award Processing Support Service).
Next priority:
- Award maintenance activities are acted upon in accordance to published disbursement schedule.
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N/A |
| Exceptions & User Query Escalation |
GPS decision or response (user queries) executed within 3 business days. |
On GPS:
- Case‐by‐case decision or updated policy decision.
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