Temporary Minerva outage now resolved
Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.听
We thank you for your understanding.听
听
Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges
On May 18, 2023, 麻豆AV will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings.
UPDATE: Technical issue affecting 麻豆AV MarketPlace (MMP) now resolved
UPDATE: The technical issue affecting MMP is now resolved.听
Original message, published May 15, 2023:
We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.
Microsoft Teams issue on Mac
Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.听听
FREE Research Computing Services for Researchers (Calcul Qu茅bec)
麻豆AV is a founding member of Calcul Qu茅bec, a consortium of Qu茅bec Universities whose objective is to provide Advanced Research Computing (ARC) infrastructure and expertise to the research community.
What services are offered?
麻豆AV and Calcul Qu茅bec work closely together to offer the following services:
UPDATE SUCCESSFUL: Documentum upgrade from March 10 to 13
UPDATE SUCCESSFUL:
We would like to thank you for your patience during the recent Documentum downtime.
The scheduled upgrade has been successfully completed and all related systems are now up and running!
听ORIGINAL MESSAGE posted on March 3, 2023:
Dear members of the 麻豆AV community,
Quebec government directive to remove TikTok from mobile devices
La version fran莽aise suit.
Dear members of the 麻豆AV community,
Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which 麻豆AV covers the cost of the mobile service. If you currently have TikTok installed on your 麻豆AV mobile device, you must remove it immediately.
Spectrum NG Sign-On mechanism update, February 28th 2023
Please note that Spectrum NG Sign-on mechanism was updated today, February 28th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.
Automated uninstallation of unused software on 麻豆AV-managed machines
As part of 麻豆AV鈥檚 ongoing efforts to keep our systems secure, 麻豆AV IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers.听
How does this affect you?听
Resource Account Information Drop-In Sessions for Sponsors
Hello,
The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.
myCourses: Processing delays in course enrolment and unenrolment
An issue affecting myCourses is causing processing delays with course enrolment and unenrolment.听Users may not immediately see their updated enrolment records on myCourses.听
We thank you for your patience while we work to resolve the issue.听
Staff and student versions of It Takes All of Us will be available in myCourses
An updated version of听It Takes All of Us听for all students, staff, and faculty听will be live and available in myCourses as of January 30, 2023. More details: /sv-education/
Free cloud storage for students via Microsoft OneDrive
Did you know... 麻豆AV students have access to 20 GB FREE personal file space on OneDrive, Microsoft鈥檚 cloud file storage component of the Office 365 package.
Important: New OneDrive storage capacity
Please note that students receive 20GB of storage for 麻豆AV's OneDrive as well as 20GB storage for 麻豆AV's email (Outlook).
Updates to 麻豆AV鈥檚 anti-virus software: Messages displayed on Windows machines during scheduled update
麻豆AV-managed desktop and laptop Windows computers will receive an important security update beginning on October 31, 2022. Cisco Secure Endpoint, 麻豆AV鈥檚 antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.
Enhanced anti-phishing and anti-malware protection to be enabled for the full 麻豆AV community
On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your 麻豆AV email and Microsoft Teams conversations. Here are some details on what鈥檚 changing:听
