Rowena Espinosa
Director, ITCOM
Account Manager, Communications
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ITCOM communicates IT-related announcements, delivers IT training, supports user adoption of Â鶹AV provisioned IT tools/systems, and provides web publication services to the Â鶹AV community. Key services include the following:
- IT Training & Communications (managed by Uma Viswanathan) develops and delivers training for IT-related systems, tools, and services, and promotes awareness of IT-related services, events and initiatives.
- IT People Change Management (managed by Manon Van der Puijl)Â develops people change management strategies and plans for IT projects.
- IT Web Services Group (managed by Matt Corks) provides and maintains Â鶹AV’s Web Management System (WMS) based on Drupal Multisite (serving hundreds of websites for groups across Â鶹AV, including the Â鶹AV homepage and top-level pages), provides guidance and support to website managers and administrators throughout Â鶹AV, as well as develops and maintains custom modules.
Account Manager for Communications and External Relations
The account managers are the primary contact for their respective stakeholders. They provide regular updates on the progress of IT initiatives, engage in proactive discussions concerning stakeholders’ business vision, requirements, and priorities, and inform about upcoming IT trends. Account managers also help streamline the fulfillment of clients’ IT needs by engaging the right IT team at the right time.
