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Stream (on SharePoint) has replaced Stream (Classic)

麻豆AV has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.

Stream (on SharePoint) is an intelligent enterprise video experience that is part of Microsoft 365. It empowers you to record, upload, discover, share, and manage video like any other file. Video is like any other document. It seamlessly integrates with apps across Microsoft 365, so you get the same experience no matter where you add or engage with video content.

Classified as: IT Announcements, STREAM
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Published on: 31 Oct 2023

Update: myProgress has been restored.

The myProgress service has now been restored.

听

Classified as: Lecture Recording System (LRS), IT Alerts
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Published on: 2 Oct 2023

Safe usage of your 麻豆AV username and password

Weak or stolen passwords are hackers鈥� primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.

If you are prompted to create new credentials, make sure to for your new account and:

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Published on: 2 Oct 2023

Wired connectivity has been restored at Macdonald campus

UPDATE: The wired connectivity at Macdonald campus has been restored.

听

Classified as: Lecture Recording System (LRS), IT Alerts
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Published on: 29 Sep 2023

NOW LIVE: Minerva鈥檚 login page has been updated to implement 2FA and SSO.

The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).听

The new login page includes two options to log in. Please take note of which login method you should use:听

Classified as: IT security alerts, IT Alerts, IT Announcements, Minerva, Two-factor authentication (2FA), Single Sign-On (SSO)
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Published on: 27 Sep 2023

VPN UPDATE: Cisco AnyConnect has been replaced by Cisco Secure Client

The way we currently access 麻豆AV鈥檚 VPN (via Cisco AnyConnect) has been replaced by Cisco Secure Client. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.听

Classified as: IT security alerts, IT Alerts, IT Announcements, Virtual Private Network (VPN)
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Published on: 27 Sep 2023

RESOLVED: Course synchronization issue with myCourses

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses.听 Additionally, there are students and instructors who are not correctly enrolled in these courses.听 In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.听

Classified as: IT Alerts, IT Announcements, *Banner/Minerva
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Published on: 23 Aug 2023

RESOLVED: Non-credit course registration system experiencing issues

The issues affecting the non-credit course registration system have now been resolved.听

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access 麻豆AV services. IT Services is working towards a resolution, and we thank you for your patience during this time.

听

Classified as: IT Alerts, IT Announcements, *Banner/Minerva
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Published on: 23 Aug 2023

RESOLVED: Facilities and Space Management System (FAMIS) is now available

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.听

Original message: 麻豆AV's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.听

听

Classified as: IT Alerts, IT Announcements
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Published on: 21 Aug 2023

Wi-Fi network: Messages on iOS and MacOS devices

On July 11th, the security certificate that secures authentication to 麻豆AV's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.

Please follow these instructions to accept the certificate (see attached document for screenshots):

iOS:

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Published on: 12 Jul 2023

UNIWeb decommissioning on Aug.11, 2023

On August 11, 2023, UNIWeb will no longer be accessible to 麻豆AV staff and students.听 Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool.听

Refer to the听full message from the Academic Personnel Office.

Classified as: IT Service Desk, IT Services, Software, collaboration, IT Alerts
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Published on: 12 Jun 2023

Temporary Minerva outage now resolved

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.听

We thank you for your understanding.听

听

Classified as: Minerva, system outage, IT Alerts, IT Announcements
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Published on: 7 Jun 2023

Newly certified sustainable workplaces at 麻豆AV: Spring 2023

Teamwork was a major motivator for many of the offices that joined the Sustainable Workplace Certification program this semester.\

It鈥檚 surprisingly easy. That was the most common takeaway for the 11 teams that joined the听Sustainable Workplace Certification program听this academic year.

Classified as: Sustainable Workplace Certification, procurement services, 麻豆AV Executive Institute
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Published on: 31 May 2023

Zoom licenses will be reset on May 18, 2023: Your login is required to reactivate privileges

On May 18, 2023, 麻豆AV will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings. 听You may reactivate your license and additional privileges by logging in to your Zoom account any time after this reset at .

Classified as: IT Service Desk, IT Services, Software, zoom, teaching and learning, collaboration, *Communication & Collaboration Tools
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Published on: 17 May 2023

UPDATE: Technical issue affecting 麻豆AV MarketPlace (MMP) now resolved

UPDATE: The technical issue affecting MMP is now resolved.听

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Classified as: IT Announcements, IT Services
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Published on: 15 May 2023

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