Â鶹AV

Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.ÌýÌý

Classified as: Microsoft Teams
Category:
Published on: 26 Apr 2023

Â鶹AV is a founding member of , a consortium of Québec Universities whose objective is to provide infrastructure and expertise to the research community.

What services are offered?

Â鶹AV and Calcul Québec work closely together to offer the following services:

Classified as: IT Services, collaboration, IT Service Desk, IT Announcements
Category:
Published on: 17 Apr 2023

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

Ìý

ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the Â鶹AV community,

Classified as: IT Announcements, information security, IT Security Awareness; Information Security, Documentum
Category:
Published on: 3 Mar 2023

Please note that Spectrum NG Sign-on mechanism was updated today, February 28th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the and include the steps you followed and a screenshot of the error message.

Classified as: IT Announcements
Published on: 28 Feb 2023

La version française suit.

Dear members of the Â鶹AV community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which Â鶹AV covers the cost of the mobile service. If you currently have TikTok installed on your Â鶹AV mobile device, you must remove it immediately.

Classified as: IT Announcements, IT Alerts, IT security, IT security alerts
Published on: 28 Feb 2023

In accordance with Â鶹AV's Climate & Sustainability Strategy, Â鶹AV is moving to a new telephone system to reduce our environmental footprint related to our physical phone system.

We are transitioning to a softphone solution. Exceptionally, physical phones will only be available for the following spaces:Ìý

  • Common areas not assigned to an individual Ìý

  • Conference rooms, labs, workshopsÌý

  • Receptionist and Administrative Assistants’ desksÌý

  • Department/Unit officesÌý

Classified as: IT Announcements, information security, IT Security Awareness; Information Security;
Category:
Published on: 17 Feb 2023

As part of Â鶹AV’s ongoing efforts to keep our systems secure, Â鶹AV IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers.Ìý

How does this affect you?Ìý

Classified as: IT Security awareness, IT Security Awareness Training; Cybersecurity; Information Security, IT Announcements, Software, campus software site
Category:
Published on: 13 Feb 2023

Hello,

The IT Services team has created 10 information drop-in sessions for the resource account sponsor community to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.

Please attend one of the sessions that best suits your availability.

Classified as: IT Announcements, information security, IT Security Awareness; Information Security
Category:
Published on: 8 Feb 2023

An issue affecting myCourses is causing processing delays with course enrolment and unenrolment.ÌýUsers may not immediately see their updated enrolment records on myCourses.Ìý

We thank you for your patience while we work to resolve the issue.Ìý

Classified as: enrolment, IT Services, IT systems unavailable/issues; IT Alerts
Category:
Published on: 9 Jan 2023

An updated version ofÌýIt Takes All of UsÌýfor all students, staff, and facultyÌýwill be live and available in myCourses as of January 30, 2023. More details: /sv-education/

Classified as: myCourses, IT Alerts, IT Announcements
Category:
Published on: 14 Dec 2022

Did you know... Â鶹AV students have access to 20 GB FREE personal file space on OneDrive, Microsoft’s cloud file storage component of the Office 365 package.

Important: New OneDrive storage capacity

Please note that students receive 20GB of storage for Â鶹AV's OneDrive as well as 20GB storage for Â鶹AV's email (Outlook).

Classified as: OneDrive, file storage
Published on: 9 Dec 2022

Â鶹AV-managed desktop and laptop Windows computers will receive an important security update beginning on October 31, 2022. Cisco Secure Endpoint, Â鶹AV’s antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.

Classified as: IT Announcements, anti-virus, Antivirus, Cybersecurity, IT Services
Published on: 28 Oct 2022

On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your Â鶹AV email and Microsoft Teams conversations. Here are some details on what’s changing:Ìý

Classified as: IT Announcements, Cybersecurity Awareness Month, Cybersecurity, Data Privacy, Microsoft, anti-phishing, Stay Safe Online
Published on: 20 Oct 2022

As of June Wednesday, June 15, 2022ÌýÂ鶹AV's Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.

Classified as: IT Announcements
Category:
Published on: 15 Jun 2022

As of May 1, 2022, the price of printing impressions (print and copies) using the uPrint service will be increased to the following:

From:

  • Black and white impressions: $0.07/per impression
  • Colour impressions: $0.23/per impression

To: (for all paper sizes)

Classified as: uprint
Category:
Published on: 26 Apr 2022

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